![]() ![]() It is preferred DiamondMM and Cyberlink do this for us. I'm attempting to find the most current 64-bit Conexant Polaris drivers to determine if will fix the video. Talking to DiamondMM technical support and passing along my research thus far, have had little or no feedback on what to do next.īottomline is there is no upgrade path in place to a more current version of Power Director and DiamondMM doesn't seem to offer up any fixes at this time. I loaded up a 3rd-party capture tool and got the same results from Power Director 17. If you see and hear this, you can either hit the black REC button on our VC500CXT device. Through them, we have determined its the Conexant Polaris video driver is the problem. 2) Once the VC500 device is connected to the computer. I do have to commend Cyberlink technical support for they have been most helpful and responsive to my issues. I installed the driver on my pc (Windows 8. I downloaded the 30 day trial of Power Director 17 Ultra thinking it would fix a number of issues only to find VC500 doesn't work at all. I recently purchased the Roxio Video Capture USB device and downloaded the Windows Driver from the associated Download Now link on Oct 25. So checking out Cyberlink for a fix, I discovered a more current version of PowerDirector was available. (and even then PowerDirector 12 crashes or doesn't import back what was just exported.) For each tape I wanted to transfer, I had to manually reinsert the USB connector into my computer so that Windows would recognize the VC500 device. They may be related to your problem, but here are everyone who has purchase this product.įirst, I can say I can transfer VHS tapes to PC (Windows 10) with some success if I decide to export the file types to MP4 using TV Signal input. I've had a number of support tickets into both Diamond Multimedia (VC500) and Cyberlink (PowerDirector) to resolve a number of my issuses. I don't see any Yellow Triangles.I've had major issuses with the VC500 USB cable and PowerDirector 12 package. Follow the instructions on the screen to install the drivers with the device still plugged in. On the window that appears, click on the folder that says "Driver", and then click on the "setup.exe" application file to install the drivers for the VC500. ![]() Note that according to Diamond the VC500 should be plugged in before installing drivers. To install drivers, load the installation disc into your computer's CD/DVD drive and select the "Open folder to view files using Windows Explorer" option from the Window that pops up on your screen. If the drivers are installed, the device should appear under "Sound, Video, and Game Controllers" as "USB2.0 Video Capture Device" and "USB2.0 Audio Capture Device". (If there is a yellow triangle with an exclamation point beside "OTG102" that is normal when the drivers are not installed.) According to Diamond, the VC500 is supposed to show up as "OTG102" under either "Sound, Video, and Game Controllers", or "Other Devices" if its drivers are not installed. ![]() Plug the VC500 into a USB port and open Device Manager. You should check to see that the device drivers are installed correctly. I'm going to assume the LEDs are in reversed on your VC500 and the device is receiving power. When I tried to find out why you might see the red LED light up when the device was not recording, I found some user reviews indicating that the LEDs are sometimes reversed. Razer Mamba Configurator doesnt recognize mouse. Diamond's website indicated that the power LED was blue, but the record LED was red, and blinks while the device is recording. ![]()
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